Privacy Policy

**Last updated:** December 2025

Clicking with Canines is committed to protecting your privacy. This policy explains, in clear and simple terms, how we collect, use, store and protect your personal information when you visit our website, contact us, or work with us.

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Who we are

Clicking with Canines provides dog training and behaviour support services.

For the purposes of UK data protection law, Clicking with Canines is the **data controller**.

**Contact details:**
Email: [kate@clickingwithcanines.co.uk](mailto:kate@clickingwithcanines.co.uk)
Website: [www.clickingwithcanines.co.uk](http://www.clickingwithcanines.co.uk)
Address: Clicking With Canines, Appletree Cottage, Knaresborough, HG3 3PY

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What information we collect

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Telephone number
• Basic information provided via the website contact form or email enquiries
• More detailed information about you and your dog if you complete an intake form and become a client
• Booking and appointment information (via Acuity Scheduling)
• Payment-related information (processed securely via Square – we do not store card details)
• Basic technical data such as IP address, browser type and pages visited (via essential cookies)

We only collect information that is necessary for enquiries, bookings, and providing appropriate training or behaviour support.

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How we use your information

We use your information to:

• Respond to enquiries and communicate with you
• Assess whether we are able to support you and your dog
• Provide dog training and behaviour services
• Manage bookings and appointments
• Process payments
• Send occasional emails if you have opted in (via Mailchimp)
• Meet legal and professional obligations

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What happens to enquiry information

If you contact us with an enquiry that does **not** progress to becoming a client, your information is generally deleted once it is no longer needed.

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Client records and data retention

If you become a client:

• Your information is stored securely using **Acuity Scheduling** and associated systems
• Client records are kept in line with GDPR requirements
• Data is deleted after **three years of inactivity**, unless there is a legal reason to retain it for longer

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Lawful basis for processing

Under UK GDPR, we process your data on the following bases:

• **Consent** – when you contact us, complete forms, or opt in to email communications
• **Contract** – when processing is necessary to provide a service you have requested
• **Legitimate interests** – for running and improving the business, provided this does not override your rights

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Email marketing (Mailchimp)

If you choose to sign up to receive emails from us, your details are stored securely via **Mailchimp**.

You can unsubscribe at any time using the link in any email, and your preferences will be respected.

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Sharing your information

We do **not** sell or rent your personal data.

Your information may only be shared:

• With other professionals (such as vets or behaviour specialists) **with your consent**
• With service providers essential to running the business (e.g. Acuity, Mailchimp, Square)
• Where required by law

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How we keep your data safe

We take appropriate technical and organisational measures to protect your information and limit access to it.

We only keep personal data for as long as it is needed and delete it securely when it is no longer required.

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Cookies

Our website is hosted on **WordPress** and uses **essential cookies only**. These help the site function properly and ensure a good user experience.

We do not use cookies for advertising or tracking.

You can control or disable cookies through your browser settings.

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Your rights

You have the right to:

• Access the personal data we hold about you
• Ask for incorrect data to be corrected
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Make a complaint to the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details above.

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Third-party links

Our website may contain links to external websites. We are not responsible for their privacy practices, and we recommend reading their policies.

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Changes to this policy

This policy may be updated from time to time. Any changes will be published on this page, along with an updated date.

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